Privacy Policy

Last updated on 2026.04.10 by GearVita

GearVita (the "Company," "we," "us," or "our") created this Privacy Policy for the website www.gearvita.com (the "Site"). This Privacy Policy describes how your personal information is collected, used, shared, and protected when you visit or make a purchase from the Site.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use the Site.

1. What Is "Personal Information"?

The phrases "personally identifiable information" and "personal information" mean any information that identifies, relates to, describes, or could reasonably be linked directly or indirectly with a particular individual or household. This includes, but is not limited to: your first and last name, physical address, email address, telephone number, IP address, payment information, and other identifying information maintained in combination with any of the foregoing.

2. What Personal Information Do We Collect?

We collect several types of information from and about users of our Site, including information:

A. Information You Provide to Us Directly

When you interact with the Site, you may provide us with personal information. This occurs when you:

  • Create or amend an account on the Site
  • Place an order
  • Subscribe to our emails, newsletters, or text message notifications
  • Request a catalog, product guide, or other information
  • Participate in a promotion, contest, or survey
  • Contact our customer service team
  • Post in public forums, chat rooms, or community areas
  • Submit product reviews or user-generated content

The information you may provide includes:

  • Name
  • Billing and shipping address
  • Telephone number
  • Fax number
  • Email address
  • Payment information (credit card numbers, debit card numbers, PayPal details, etc.)
  • Age or date of birth
  • Gender
  • Occupation
  • Personal interests or hobbies related to 3D printing
  • 3D printing experience level
  • Technical preferences (such as printer type, filament preferences)

Your choice: Providing this information is completely voluntary. However, if you choose not to provide certain information, you may be unable to purchase products, receive newsletters, access certain features, or participate in certain Site services.

B. Information We Collect Automatically (Device Information)

When you visit the Site, we automatically collect certain information about your device and your interaction with our Site. We refer to this as "Device Information." This includes:

  • Device identifiers: Your IP address, browser type, browser version, operating system, and device type
  • Usage data: Pages you view, products you look at, time spent on pages, click patterns, and navigation paths
  • Referral information: Websites or search terms that referred you to the Site
  • Log data: Server log files that track actions occurring on the Site, including date/time stamps and error logs

We collect Device Information using the following technologies:

  • Cookies: Small data files placed on your device. Cookies enable our systems to recognize you, remember your preferences, track your visits and sales, process your orders, and analyze your use of the Site. We may also use cookies to provide personalized advertisements. You can set your browser to reject cookies or alert you when cookies are sent. However, if you disable cookies, some features of the Site may not function properly, and you may be required to re-enter information multiple times.
  • Log files: Track actions on the Site and collect data including IP address, browser type, ISP, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site, measure the success of marketing campaigns, and compile analytics.

C. Email Communications

We may maintain records of emails you send to our staff or company email accounts. We may combine this information with other data we have about you. If your computer supports such features, we may receive confirmation when you open emails we send.

D. Text Message / SMS Communications

You may elect to receive text messages from us about promotional offers, order updates, cart reminders, and other information. When you sign up:

  • We collect your mobile phone number and store it in our records
  • We may receive delivery confirmations when messages are delivered
  • Message frequency varies depending on your interactions with us
  • Standard message and data rates may apply according to your wireless carrier's rate plan

Opting out: You may opt out of receiving text messages at any time by replying "STOP" to any message you receive. For help, reply "HELP" or contact us at service@gearvita.com.

Disclaimer: We are not responsible for any text messaging or wireless charges incurred. We and wireless carriers are not liable for delayed or undelivered messages. This service is provided on an "AS IS" basis.

E. Information from Other Sources

We may receive personal information about you from third parties, including:

  • Suppliers and manufacturers
  • Shipping carriers and couriers
  • Payment processors
  • Data analytics providers
  • Marketing partners
  • Social media platforms (if you interact with our social media pages)

We may combine this information with the personal information we already hold about you for the purposes described in this policy.

F. Technical and Product Usage Information

Because we sell 3D printers and related products, we may collect technical information related to your use of our products, such as:

  • Firmware version and update history
  • Printer settings and configurations (if you voluntarily share them)
  • Print logs and error reports (if you voluntarily submit them for troubleshooting)
  • Filament usage preferences

This information is typically collected only when you voluntarily provide it for customer support, warranty service, or product registration purposes.

3. How Do We Use Your Personal Information?

We use the information we collect for various purposes, including:

A. Order Processing and Fulfillment

  • Processing payments and preventing fraud
  • Confirming and tracking orders
  • Arranging shipping and delivery (including coordinating with carriers like UPS, FedEx, USPS, DHL)
  • Providing invoices and order confirmations
  • Communicating about order status

B. Customer Service and Support

  • Responding to your questions, concerns, or technical issues
  • Troubleshooting 3D printer problems
  • Processing warranty claims and returns
  • Providing firmware updates or product recall notifications

C. Communications

  • Sending you information about products, promotions, or events (with your consent where required)
  • Responding to your inquiries
  • Sending cart abandonment reminders
  • Delivering newsletters you have subscribed to

D. Site Improvement and Analytics

  • Analyzing how customers use the Site
  • Improving and optimizing the Site experience
  • Understanding customer preferences and interests
  • Developing new products and services
  • Conducting statistical and demographic analysis

E. Marketing and Advertising

  • Providing targeted advertisements, we believe may interest you
  • Measuring the effectiveness of our marketing campaigns
  • Retargeting ads based on your browsing behavior

F. Security and Fraud Prevention

  • Screening orders for potential risk or fraud
  • Protecting the security and integrity of the Site
  • Preventing unauthorized access to accounts

G. Legal Compliance

  • Complying with applicable laws, regulations, and legal processes
  • Enforcing our Terms of Service and other agreements
  • Protecting our rights, property, and safety, and that of our users and others

4. Sharing Your Personal Information

We share your personal information with third parties only in the circumstances described below:

A. Service Providers

We share information with companies and individuals that perform services on our behalf. These service providers are contractually obligated to use your information only as necessary to provide their services and not for their own purposes. Categories of service providers include:

  • Payment processors: To process your payments securely (e.g., Shopify Payments, PayPal, Stripe, credit card gateways)
  • Shipping carriers: To deliver your orders (e.g., UPS, FedEx, USPS, DHL, Canada Post)
  • E-commerce platform providers: To host and operate our Site (e.g., Shopify, WooCommerce, BigCommerce)
  • Email and SMS marketing platforms: To send you communications you have requested (e.g., Klaviyo, Mailchimp, Twilio)
  • Data analytics providers: To help us understand Site usage (e.g., Google Analytics)
  • Customer service tools: To manage support requests (e.g., Zendesk, Gorgias)
  • Advertising partners: To deliver targeted advertisements (e.g., Google Ads, Facebook Ads, Bing Ads)
  • Review platforms: To collect and display product reviews (e.g., Yotpo, Judge.me)

B. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, personal information may be one of the transferred assets. You acknowledge and agree that any successor entity may continue to use your personal information as set forth in this policy.

C. Legal Compliance and Protection

We may disclose your personal information when we believe such disclosure is appropriate to:

  • Comply with applicable laws, regulations, court orders, subpoenas, or other legal processes
  • Respond to requests from public and governmental authorities
  • Protect the rights, property, or safety of the Company, the Site, our users, or others
  • Enforce our Terms of Service or other agreements
  • Detect, prevent, or address fraud, security, or technical issues

D. With Your Consent

We may share your information for any other purpose disclosed to you and with your consent.

E. Aggregate and De-Identified Information

We may share aggregated or de-identified information that cannot reasonably identify you with third parties for any purpose, including research, marketing, and analytics.

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device by your web browser. They are widely used to make websites work efficiently and provide information to website owners.

How We Use Cookies

We use cookies for several purposes:

  • Essential cookies: Necessary for the Site to function (e.g., shopping cart, login sessions)
  • Performance cookies: Collect anonymous information about how visitors use the Site (e.g., Google Analytics)
  • Functionality cookies: Remember your preferences and settings
  • Targeting/advertising cookies: Deliver relevant ads and measure ad performance

Third-Party Cookies

Some cookies are placed by third parties on our behalf. For example:

  • Google Analytics uses cookies to help us analyze Site traffic
  • Facebook uses cookies to enable targeted advertising
  • Shopify uses cookies to operate our store

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View cookies stored on your device
  • Delete individual or all cookies
  • Block cookies from specific sites or all sites
  • Set preferences for certain types of cookies

Important note: If you choose to block or delete cookies, some features of the Site may not work properly, and you may lose access to certain functionality. You may be required to re-enter information multiple times.

For more information about cookies, visit www.allaboutcookies.org.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a "Do Not Track" signal from your browser, as there is currently no consistent industry standard for responding to such signals.

6. Behavioral Advertising / Targeted Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This is sometimes called "online behavioral advertising" or "interest-based advertising."

How It Works

Third-party advertising partners may use cookies and similar technologies to collect information about your browsing activities over time and across different websites. This information is used to show you ads that are more relevant to your interests.

Your Choices

You can opt out of targeted advertising from many networks by using the following resources:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://adssettings.google.com/
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  • Network Advertising Initiative (NAI): http://optout.networkadvertising.org/
  • Digital Advertising Alliance (DAA): http://optout.aboutads.info/

Please note that opting out does not mean you will no longer see ads. It means the ads you see may be less relevant to your interests.

7. Data Security

Our Security Measures

We implement reasonable and appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption technology for data transmission
  • Firewalls and intrusion detection systems
  • Secure data storage practices
  • Limited access to personal information by employees and contractors
  • Regular security assessments

Limitations

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We are not responsible for the acts of third parties or for circumvention of any privacy settings or security measures.

Your Responsibilities

You also have a role in protecting your information:

  • Use a strong, unique password for your account
  • Do not share your login credentials with anyone
  • Sign out of your account and close your browser window when you finish your visit
  • Promptly notify us if you believe your account has been compromised

If your username or password is lost, stolen, or used without permission, contact us immediately. We will cancel the compromised credentials and update our records.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • To provide you with products and services
  • To comply with legal and regulatory obligations
  • To resolve disputes
  • To enforce our agreements
  • To protect our legitimate business interests

Specific Retention Periods

  • Order information: We retain order records for 7 years to maintain transaction history, support warranty claims, and comply with tax and accounting requirements.
  • Account information: We retain account information as long as your account remains active. You may request account deletion at any time.
  • Email marketing information: We retain this information until you unsubscribe or request removal.
  • Inquiry/communication records: We retain these as necessary to address your needs and improve our services.

When we no longer need your personal information, we will delete, anonymize, or securely store it in accordance with applicable laws.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. We honor all applicable legal requirements.

A. Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a portable format.

B. Correction

You have the right to request correction of inaccurate or incomplete personal information.

C. Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., where we need to retain information to complete a transaction, detect fraud, or comply with legal obligations).

D. Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time:

  • Email: Click the "unsubscribe" link in any marketing email
  • Text messages: Reply "STOP" to any text message
  • Contact us: Send a request to service@gearvita.com

Please note that even if you opt out of marketing communications, we may still send you non-marketing messages related to your orders, account, or customer service inquiries.

E. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share information.
  • Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information as defined under the CCPA.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us using the information in Section 14. We may need to verify your identity before processing your request.

F. European Privacy Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing (including for direct marketing)
  • Rights related to automated decision-making

Legal basis for processing: When we process your personal information, we rely on one or more of the following legal bases:

  • Performance of a contract (e.g., processing your order)
  • Your consent (e.g., for marketing emails)
  • Compliance with legal obligations
  • Our legitimate interests (e.g., improving our services, fraud prevention)

International transfers: Your information may be transferred to and processed in countries outside the EEA, including the United States. When we make such transfers, we implement appropriate safeguards as required by applicable law.

To exercise your GDPR rights, please contact us using the information in Section 14.

10. Children's Privacy

Our Site and products are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.

Note on product suitability: Our 3D printers and related products involve high temperatures, moving parts, and other features that may pose safety risks to children. Adult supervision is required at all times when children are present during operation.

11. Public Forums and User Content

The Site may offer publicly accessible areas, including:

  • Chat rooms
  • Message boards
  • Community forums
  • Product review sections
  • Comment sections
  • Social media features

Information You Share

Any information you disclose in these areas becomes public information. You should exercise caution when deciding to disclose personal information in these areas. We are not responsible for the privacy or security of any information you choose to make public, nor for the actions of other users who may access that information.

User-Generated Content

If you submit product reviews, photos, videos, or other content:

  • You grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and display such content
  • You represent that you have all the rights necessary to grant this license
  • We may remove any content at our sole discretion

12. Third-Party Links

The Site may contain links to third-party websites, including:

  • Social media platforms (Facebook, Instagram, Twitter, YouTube)
  • Manufacturer websites
  • Payment processors
  • Shipping carriers
  • Affiliate partners

These links are provided for your convenience only. We do not control these third-party websites and are not responsible for their privacy practices, content, or policies. We encourage you to review the privacy policies of any third-party sites you visit.

Your use of third-party websites is entirely at your own risk.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and without prior notice. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Post the revised policy on the Site
  • For material changes, provide additional notice (such as a prominent notice on the Site or email notification)

Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: service@gearvita.com

Customer Support: service@gearvita.com

Response Time: We will acknowledge your inquiry within 5 business days and work to resolve your concern promptly.

For data protection inquiries, you may also contact us at service@gearvita.com.

15. Severability

If any provision of this Privacy Policy is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

16. No Waiver

Our failure to enforce any right or provision of this Privacy Policy shall not constitute a waiver of such right or provision.

17. Entire Agreement

This Privacy Policy constitutes the entire agreement between you and GearVita regarding the collection and use of your personal information on the Site, superseding any prior agreements or understandings.

Thank you for trusting GearVita with your personal information. We are committed to protecting your privacy and providing you with a secure, enjoyable experience on our Site.