OUKITEL C13 Pro 4G Smartphone 2GB RAM 16GB ROM Global Version

Delivery Area

We can make shipment for lots of countries and regions all over the world except following countries owing to the limit of shipping policy.

Countries: Aland Islands, British Indian Ocean territory, China, Cocos(Keeling) Islands, Congo-Brazzaville, French Southern Territories, U.S. Outlying Islands, Western Sahara.

Shipping Method

We can provide Economic Way and Express Way for shipping. Economic Way includes E-packet and Post Parcel etc. while Express Way includes DHL and UPS etc..

If you need special shipping method or need to be sent to your China agent, please contact us by [email protected].

There are two key factors which will affect the time you receive your items.

1)  Item processing time

After receiving your order, we require some time to test the product to ensure its quailty. The exact processing time varies depending on the item. The average procesiing time is 2 working days but this can also be affected by the item's stock status. For small quantity orders, the processing time is 1-3 days while larger quantity orders may require 2-5 days.

2) Shipping methods

Estimate Transmitting Time

Express Way by 4-7 days for transmitting

Economic Way by 7-30 days for transmitting

Notice:

Shipping Arrangement Time

Opening Time: (UTC+8)

Mon-Fri: ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙9:00 to 20:00

Sat: ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙9:30 to 17:00

(You can chat with us online during this period)

* Except holidays

* If we receive your payment before 12:00P.M.(UTC+8), we will send out the package the same day.

If we receive your payment after 12:00P.M.(UTC+8), we will send out the package the next day.

Custom service

Return Policy

Warranty Returns

If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.

Seller Service

On-time Delivery

If you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe).